Adult Volunteer Program

Medical City Plano volunteers are respected members of the health care team. Whether they are escorting patients to their destination, providing clerical assistance or serving as a family liaison in the emergency room, their support is an essential ingredient in delivering the highest quality health care available in Collin County. We invite you to join our diverse team of energetic, dedicated and compassionate volunteers.

  • Enrich your life by helping others!
  • Learn new skills!
  • Meet interesting people and make new friends!
  • Experience the world of health care!
  • Discover personal fulfillment!

Volunteer Service Areas include:

  • Greeters & Guides
  • Information Desk
  • Critical Care Waiting Room
  • Patient / Family Liaison in Emergency Room
  • Patient Transporters
  • Patient Floor Assistants
  • Flower and Mail Couriers
  • Surgery Waiting Room
  • Chaplain Services
  • Clerical Support

Volunteers typically work a regularly scheduled 4-hour daytime shift once a week (Monday - Friday). Evening and late afternoon assignments as well as weekend assignments are available on a limited basis in specific assignment areas.

Application Process

Volunteer applicants must complete a Volunteer Application Request Form. After your application has been processed you may be invited to interview in our office. Please note: interviews are based upon the applicant’s availability and interest as well as current openings.


Commitment: Due to the resources and time invested in volunteer training, we require a minimum commitment of one 4 hour shift per week for a minimum of 6 months. There are no exceptions.

Age: Must be 18 years of age or older. We offer a summer program for ages 16-22 and applications for this program will be available in February.

Background Check: All prospective volunteers must be willing to include their driver’s license number, social security number as well as current and former address(s).

Health Screening: New volunteers must complete a tuberculosis (TB) skin test (this is completed at our facility at no charge to the volunteer). New volunteers need to provide a current list of immunizations. Volunteers are also required to have the annual flu vaccine which is offered at our facility, as supplies allow, at no charge to the volunteer. Flu clinics are held in October.

New Volunteer Orientation: All new volunteers must attend a new volunteer orientation session which is typically held once a month in a classroom environment and takes 3 – 3 ½ hours. Volunteers will also receive training respective to the area they will be volunteering in.

Uniform: Volunteers are required to wear a uniform.

If you should have any questions, please call (972) 519-1272 or e-mail Billie O'Brien, Manager Volunteers & Guest Services, at